Our Reviews

Again...Jason was punctual, courteous, efficient, and forthcoming with any and all information regarding the system. I asked questions and he provided answers and any additional information he thought was needed, Jason was very thorough in his service call. Very pleasant and kind.

Reps are always courteous, professional, and on time. Highly recommended.

We just moved to the La Grange, KY area. When our AC stopped working we called John Waters. They sent John A. out right away. He arrived when they said he would and took care of the problem quickly and efficiently. We also called John Waters for some electrical work and they sent Drew. He listened to what we needed and did a great job, even cleaning up afterwards. I recommend them highly for both electrical and HVAC. They also service our GENERAC whole house generator. They are conscientious, efficient, knowledgeable, show up on time, warranty their work and do a great job overall. We are considering signing up for a maintenance plan with them because we trust them. Can't recommend them enough.

DO NOT RECOMMEND I contacted John Waters to perform a warranty repair on a four-year-old HVAC unit with multiple leaks in the coil. Prior to scheduling the appointment, I spoke directly with office staff member Stephanie and explicitly confirmed that I could opt for a labor-only service to avoid their extremely high refrigerant charges ($1,335 for a 15 lb unit: $145 for the first pound and $85 for each additional pound). Stephanie assured me that labor-only was available and quoted approximately $860 for 4–5 hours of work. After a two-and-a-half-week wait, the technician arrived and informed me that proceeding with labor-only would void the remaining six months of the warranty. I accepted that condition. The technician then called his supervisor, Tim, who instructed him to leave immediately, stating, “If we don’t do start-to-finish, we aren’t doing it.” I was told to contact Tim directly to resolve the matter. I called the office promptly at 8:01 a.m. and was informed Tim was in a meeting until 9:00 a.m. Subsequent calls revealed he was on another line and later out of the office. I finally reached Tim at 12:34 p.m. When I reiterated my request for the agreed-upon labor-only service and willingness to void the warranty, Tim stated that Stephanie should never have made that offer. He then accused me of theft by referencing lower refrigerant prices that we have been quoted from other companies. Over the past weeks of repeated communications, it became clear that John Waters prioritizes maximizing revenue over honoring customer agreements or warranty commitments. Their initial confirmation of labor-only terms was misleading, and the subsequent refusal to honor it constitutes a classic bait-and-switch tactic. I strongly recommend that homeowners look elsewhere. John Waters’ practices waste valuable time, erode trust, and demonstrate a clear focus on profit rather than customer service or integrity. Do not use this company

John Waters installed a new HVAC system for me in 2022. I have no complaints about the installation. The entire system was around $8,000, which may have included financing. Since then, I have used them several times for cleaning. For my most recent experience, the customer service was less than stellar. I came home from work for the typical 3 hour window—1:00-3:00. I was informed when I made the appointment I would receive a call when the tech was on their way. Fifteen minutes before my window closed (2:45), I had not received a call. Needless to say, I was not happy having left work and waited 3 hours for no one to show. I called the office to inform them I had not received a call and was leaving to return to the work. The person in service informed me that the tech was on the way. I asked why I had not received a call, and she informed me she had been at lunch. When I questioned how that had impeded me getting a call(Does someone not cover or do people everday not get call backs if she is at lunch?), she became upset, and I asked to speak to her manager. She responded “have a good day” and hung up on me. I called back and the woman who answered the phone was puzzled as to why I did not receive a call since, she said, the woman I had been speaking to returned from lunch at 1:00. I asked her to have a supervisor call me. Haven’t heard back. No a big deal, but if you say you are going to call people who have left work and are waiting three hours, it is a reasonable expectation that you will call, regardless of employees lunch breaks.